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- FSFrancisco S.Verified BuyerRated 3 out of 5 stars1 month agoGood
Item arrived quick and with no damage. However tracking number was never updated didn’t know when it would be delivered. Put me in a tough spot with customer. Called customer service about tracking number and was told they would get back to me asap and never did.
HAHeat And Cool1 month agoHi Francisco, we're glad your 3.5 Ton R32 Goodman Evaporator Coil arrived quickly and in perfect condition! However, we sincerely apologize for the tracking issues and the lack of follow-up from our customer service team. We understand how frustrating it must have been not knowing when to expect delivery, especially when you have customers depending on you.
The tracking communication breakdown is completely unacceptable on our part, and we take full responsibility for not getting back to you as promised. We know how important reliable delivery information is for contractors and installers, and we've fallen short of the professional service you deserve.
Thank you for bringing this to our attention - your feedback helps us identify areas where we need to improve our logistics and customer service processes. We're committed to doing better and ensuring our communication matches the quality of our products.