Frequently Asked Questions

We are based and ship out from Doral, Florida

Daikin is one of the top brands out there right now. Their unit are manufactured overseas, Japan, although they are working to manufacture in the US soon. We also have a very comparable brand called Klimaire which come with great features and are a bit more economic. Their units are manufactured overseas, China.

Shipping is free for orders over $200 within the continental United States and includes free optional lift-gate service.

https://www.heatandcool.com/shipping-policy/

Yes, there is a sound rating on every unit measured in dB(A) This information can be found in the technical specifications sheet in the download section. Look for Indoor noise level (Hi/Mi/Lo) in the sheet.

For Daikin units, warranty is 10-year parts and compressor or 12-year parts and compressor. (depending on the unit)

For Goodman units, warranty is 10-year parts and compressor.

For Klimaire units, warranty is 1-year parts and 5-year compressor.

For Klimaire HYPERHEAT units, warranty is 5-year parts and 7-year compressor.

For LG units, warranty is 5-year parts and 7-year compressor.

We offer some mini-split units bundled with the line set. There is a “What’s Included” section under the overview of the item which will show if the line set is included or not. If the line set is not included, you can check the accessories tab to purchase the line sets separately.

If your unit comes with Wifi integrated or the Wifi adapter, you remotely control your units via a secure connection to your home network using your smart phone, allowing for superior comfort. Using your smart phone, you have full Wi-Fi control over your air conditioner. This will enable you to send instructions to your air conditioner, and within a short time your air conditioner will respond to the command. You will also be able to check the temperature and settings of your AC and adjust settings as you like.

If the unit does not have Wifi integrated or the option for a Wifi adapter, you can use the Klimaire Breeze Smart Controller. Klimaire Breeze is a plug & play smart air conditioner controller. It’s simple to install. You can hang it on the wall or place it on a table in AC / Heat Pump's line of sight. Your smart controller directly connects to your home Wi-Fi router and controls your air conditioner through IR signals. Klimaire Breeze smart controller is compatible with amazon Alexa and the Google Assistant, helps you to save on your energy bills.

The Wi-fi app will allow you to:

Turn your unit On/Off

Adjust fan speed

Set the mode: Auto / Cool / Dry / heat / Fan

Set fan speed: Auto wind / High / Mid / Low

Louver horizontally

Louver vertically

Adjust room temperature according to your preferences

Set timer on / off

Sleep

See current room temperature

Check the status of your unit and see a detail report

All units are pre-charged for 15 feet up to 25 feet of copper tubing. If extended or shortened you may have to adjust the refrigerant charge.

Heat & Cool has teamed up with Bread to offer quick, no hassle financing terms to our customers. You can choose the products you want to purchase and pay for it over time using financing. We offer flexible Payment Terms of 6, 12, 24 and 36 Months. Should you still have any additional questions about Bread’s financing program, you can reach out to them directly at support@getbread.com or 844.992.7323.

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We recommend having a licensed HVAC contractor install our units to avoid voiding Your warranty. This will ensure quality and makes sure the unit operates effectively. We have an engineering department dedicated to assisting technicians installing and troubleshooting the system correctly, we advise once on-site have your technician contact our department for assistance.

For example purposes, we’ll be using 3-ton, 16-SEER vs 14-SEER air conditioners because they are popular sizes and choices in the Phoenix area. So, a 3-ton, 16-SEER unit in Phoenix saves you about $81/year in electricity costs over a 14-SEER unit. Take into consideration how long you plan on being in your home and the price difference between the 2 air conditioners

This service is fairly new and we are offering an installation option for Goodman units in Florida only. The installation service is conducted by a 3rd party and has a set price depending on the tons of the unit. We re working to get more competitive pricing for the installation services soon by having our own in-house installers vs using a 3rd party.